Read Our Warranty Policy
Pendants Online Accepts Warranty Returns Only With an RMA Number.
Click on this link, fill out the RMA (Return Material Authorization) Form, and submit that form. If your device(s) are under warranty, Pendants Online will repair or replace it with new or refurbished products or parts, at our option, within 10 days of receiving the RMA.
* All Batteries Carry Their Individual Manufacturer’s Warranty
Other Component’s Warranty Shown Below
Limited Warranty
Products manufactured by Inovonics Corporation (“Inovonics” or “us”) are warranted in accordance with the following limited warranties. These warranties extend only to the original purchaser/approved channel partner that purchases the product from Inovonics (“Buyer” or “you”) and may not be transferred to end users of the Products (“End-Users”) or other third parties, by operation of law or otherwise. Such warranties are in force only upon payment in full for the product(s) to be warranted. Inovonics’ applicable warranties shall be those in effect on the date of purchase. Inovonics may alter or terminate in whole or in part future product sales at any time without prior notice. No employee, agent, dealer, reseller, or other person is authorized to modify, vary, or extend Inovonics’ warranties as set out herein, nor to assume for Inovonics any other liability in connection with its products.
Limited Three (3) Year Warranty Hardware Products
Inovonics warrants that all hardware products manufactured by Inovonics will be free of defects in materials and workmanship under normal use in accordance with Inovonics’ installation and operating manuals for three (3) years from the date of manufacture stamped on or inside the product or, if there is no such date stamped on or inside the product, then for three (3) years from the date of invoice.
Limited Remedy
To exercise the warranty, you must obtain a Return Material Authorization (“RMA”) Number from Pendantsonline.net and return the product, freight prepaid, to Pendantsonline.net within the applicable warranty period. Products returned to Pendantsonline.net within the applicable warranty period. They found to be defective by Inovonics factory inspection will be repaired or replaced with new or refurbished products or parts, at Inovonics’ option and without charge, and returned to Buyer freight prepaid. The repaired or replaced product is then warranted under the terms of the applicable limited warranty for the balance of the original warranty term or for 90 days, whichever is longer. Pendantsonline.net and Inovonics will not be responsible for any other costs or charges of any nature, including, without limitation, costs of dismantling, disassembly, deinstallation, removal, or reinstallation. Suppose Inovonics is not able, using reasonable efforts, to cure or correct a defect. In that case, Pendantsonline.net’s sole obligation shall be to refund an equitable portion of the purchase price paid to Pendantsonline.net for the affected product. Any replacement of Products may be made by substituting similar or upgraded products with the same or similar functionality.
Advance Replacement
Pendantsonline.net will advance replace defective equipment that has failed upon initial installation (bad-out-of-box) with new equipment for 60 days from the original date of shipment. All replacements will be invoiced at shipment and credited upon receipt of the defective product. Invoices will remain outstanding if the returned product does not qualify under the advanced replacement terms. Please contact Pendantsonline.net to see if your product is eligible for Advance Replacement.
Third-Party Products, Accessories, or Attachment Products
Products not manufactured by Inovonics, including without limitation accessories, attachments, or batteries used in conjunction with Inovonics equipment, are warranted, if at all, only by the original manufacturer and only if and to the extent outlined in the original manufacturer’s warranty. Inovonics and Pendantsonline.net do not warrant third-party products, all of which Inovonics and Pendantsonline.net provide “AS IS.” Inovonics or Pendantsonline.net will not be liable for any direct, incidental, consequential, or other damage or loss of any nature with respect to such third-party products or failure of any third party to perform under its warranty or for any damage, loss, or defect caused by the malfunction of any Inovonics product due to products, accessories, or attachments of other manufacturers (including batteries) used in conjunction with Inovonics products. Inovonics’ warranties do not include the replacement of batteries used to power Inovonics products.
Exclusions
Any warranty claim, support claim, or liability is excluded, and Buyer shall be solely responsible, for any claim, damage, or liability arising out of (1) improper installation, (2)accident, theft, tampering, abuse, misuse, extraordinary wear and tear, or neglect, including without limitation contamination (by liquid or otherwise), lack of routine care or maintenance, or maintenance by an unauthorized third party service provider; (3) improper use or other failure to follow Inovonics’ installation and operating instructions, including use or operation of Products outside of normal or specified operating or environmental conditions, or in a manner not authorized in the applicable documentation, (4) damage, defects, problems, malfunctions, or failures created by third-party equipment, parts, components, accessories, software, services, or attachments (either internal or external), including batteries, not manufactured, supplied, and installed by Inovonics or their use or interface with Inovonics’ Products, including Wi-Fi or other signal interference from other technology, equipment, services, or installations; (4) acts of God, computer viruses, or other causes external to the products, including without limitation fire, flood, water, lightning, power surges and other incidence of excessive or insufficient (or lack of) voltage, or (5) latent defects discovered after expiration of the applicable warranty period.
Modification, repair, wiring or rewiring, or alteration of a Product or re-engineering/reprogramming of a Product, other than as specifically authorized by Inovonics in writing, is prohibited and will void all warranties.
Inovonics and Pendantsonline.net do not warrant that the safety and alerting/ signaling features/functions of its Products are invulnerable or immune from operator error or from being disabled, misused, bypassed, or otherwise defeated or that such features/functions will prevent unauthorized, fraudulent and improper use (see "Conditions & Limitations," below). Inovonics’ and Pendantsonline.net’s responsibility shall be limited to repairing or replacing the failed or defective product. They shall not include any further liability for or arising from Buyer or third-party products.
To the full extent allowed by law, the foregoing limited warranties and remedies are exclusive and expressly in lieu of all other warranties, representations, obligations, or liabilities, whether written or oral, express or implied, statutory or otherwise, including but not limited to any warranties, terms, or conditions of merchantability, fitness for a particular purpose, correspondence with description, or non-infringement, all of which are hereby expressly disclaimed. When, under applicable law, implied warranties may not be excluded in their entirety, such warranties will be limited to the duration of the applicable written warranty. Inovonics and Pendantsonline.net will in no event be liable for any special, incidental, consequential, punitive, exemplary, or other indirect damages of any kind, however, caused, whether based on contract, tort, strict liability, or other legal theory, whether foreseeable or not, even if advised of the possibility thereof. Inovonics’ and Pendantsonline.net’s total liability in damages or otherwise, regardless of cause, will not, in any event, exceed the total amounts paid or payable for the product(s) giving rise to the claim, which will be fixed as liquidated damages and not as a penalty and will be the complete and exclusive remedy against Inovonics and/or Pendantsonline.net. These limitations will apply notwithstanding the failure of the essential purpose of any limited remedy.
Installation and Operating Manual and Troubleshooting
Users should read all installation and operating manuals thoroughly before operating the products. In the unlikely event that you encounter difficulty operating the products, the installation and operating manual should be consulted before contacting Pendantsonline.net for assistance. Inovonics and Pendantsonline.net do not warrant the Installation and Operating Manuals, which Inovonics provides “AS IS.”
Conditions & Limitations
Users and subscribers must understand that no wired or wireless communication is 100% error-free or instantaneous. Inovonics and Pendantsonline.net do not claim or guarantee that their products will, in all cases, provide adequate, accurate, or instantaneous warning, location identification, or personal protection. In addition, our warranties are subject to the following additional exclusions, conditions, and limitations:
- Warning: It is important that Users follow all installation, operation, and maintenance instructions. Users are required to conduct product and systems tests at least once each week. Changes in environmental conditions, electric or electronic disruptions, misuse, and tampering may cause the product not to perform as expected.
- Warning: Users are responsible for exercising all due prudence and taking necessary precautions for protecting lives and property wherever Inovonics products are installed. Inovonics and Pendantsonline.net require that Users provide adequate system-level supervision to provide early warning of system malfunction and/or intermittent operation whenever used in applications affecting life safety. Users are warned that unsupervised devices are subject to undetected failure due to malfunction, battery failure, tampering, or environmental changes.
- Warning: Users must recognize that even a properly installed and maintained security, life safety, medical alert, nurse call, mobile duress, or other alarm or notification system may only reduce the risk of events such as burglary, robbery, assault, personal injury, and fire. It does not and cannot ensure or guarantee that such events will not occur or that there will be no death, personal injury, and/or damage to property due to such events. Inovonics and Pendantsonline.net do not claim that their products may not be compromised and/or circumvented or that their products will prevent any death, personal or bodily injury, and/or loss or damage to property resulting from burglary, robbery, assault, fire, or otherwise. Inovonics and Pendantsonline.net shall have no liability for any death, loss, injury, or damage of any nature, however, incurred, based on a claim that Inovonics’ products failed to function properly or accurately.
- Interruption of Service: Inovonics and/or Pendantsonline.net do not guarantee uninterrupted service, and will not be liable if the services are interrupted by strikes, riots, acts of God such as floods, storms, earthquakes, fires, or lightning, power failures/power surges and other incidences of excessive or insufficient (or lack of) voltage, insurrection, interruption or unavailability of the internet or telephone service, faulty internet or telephone lines, faulty or unavailable internet/cellular/radio transmitters and/or receivers, damage or destruction to, or malfunction of, equipment or facilities, Wi-Fi or other signal interference from other technology, equipment, services, or installations at or near the installation site, or any other cause beyond our reasonable control. Inovonics and/or Pendantsonline.net shall not be liable for failing to provide services. At the same time, any such interruption continues, and user subscriptions may be suspended or terminated at Inovonics’ option should equipment or facilities become so damaged that the further continuation of services is no longer sustainable.
Return Material Authorization (RMA) Form
*Only five components total can be included in each RMA request. If you have more than five components, please complete additional RMA Forms to accommodate the number of components needing replacement.